Privacy Policy

VELA Spa & Bathhouse is bound by the Australian Privacy Principles in the Commonwealth Privacy Act 1988 (Act). We are committed to complying with the Act, and this privacy policy has been published in order to meet its requirements.

Use, Disclosure & Management of Personal Information

Through the use of security measures, we aim to ensure all personal information we hold is protected from misuse or unauthorised access, modification or disclosure.

We will not use or disclose your personal information except:

for the primary reason(s) we collected it or a related purpose; or
with your consent; or
for another reason permitted under the Act.

We may share your personal information with service providers who help us operate our business — for example our booking and point-of-sale system, payment processors, email marketing platform, website host and IT support providers. These providers are only permitted to use your information for the purpose of providing services to us.

Links: Through our website and other communications, we may provide you with links to third parties or external sites. These are provided for convenience. We are not responsible for information collected, used or disclosed by third parties, including if you follow these links.

Marketing Mailing Lists

Unless we have your consent, we will not disclose your personal information to third parties for their marketing purposes. However, VELA Spa & Bathhouse may use your personal information to inform you of recent developments, or provide you with newsletter articles, offers or upcoming event details. If we add your details to one of our own marketing mailing lists, you may unsubscribe from that list by selecting the ‘unsubscribe’ option in the communications you receive.

What We Collect, How and Why

VELA Spa & Bathhouse collects, holds and uses personal information for a range of different purposes related to our functions and activities, and for related purposes (see below). Usually, the context or communications at the time of collection will determine the primary purposes of collection.

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We may collect personal information by:

taking bookings and enquiries for treatments, bathhouse sessions, float therapy, memberships, gift cards, dining and retreats — in person, by phone, by email or through our online booking system
asking you to complete health and consultation forms before a treatment or bathhouse visit
allowing you to submit data or communicate with us through our website, including newsletter, waitlist and contact forms
monitoring how subscribers to our email publications respond to and engage with those communications
conducting surveys and inviting feedback or reviews
conducting interviews with job-seekers, service providers and other individuals
communicating with our business, professional or social contacts
obtaining marketing databases from commercial providers
searching publicly available sources of information

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The kinds of personal information we may collect and hold include:

contact details
booking, purchase, membership and gift card history
payment details (card payments are processed by our payment provider; we do not store full card numbers)
health information you provide on a consultation or intake form, such as medical conditions, allergies, injuries, medications, pregnancy and treatment contraindications
opinions and preferences
personal characteristics including professional occupation and qualifications

Health information is ‘sensitive information’ under the Act. We only collect it with your consent, we collect only what we need to deliver your treatment safely, and we apply additional care to how it is stored, accessed and disclosed.

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The reasons and related reasons why we collect personal information include:

to help us provide services to our clients, customers and stakeholders
to manage your bookings, memberships, gift cards and payments
to deliver treatments and bathhouse experiences safely and appropriately for you
to help us respond when someone contacts us
to support our general advisory and marketing activities
to help us assess and identify suitable job-seekers or service providers who may wish to work with or for us
to support our internal management systems
for any other lawful purposes identified by the person who provides us with the information or authorised by the Act

Our Website and Cookies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and help us understand how the site is used. We may also use analytics and advertising tools provided by third parties for these purposes. You can control or delete cookies through your browser settings, though some parts of our website may not work as intended if you do.

Accessing, Correcting or Updating Your Personal Information

Any requests to access, correct or update your personal information can be made using the contact details at the end of this policy.

If the information you wish to correct or update relates to your client file, or services we are providing to you, we suggest you make contact directly with the professional staff member who usually assists you.

If you request access to your personal information, we will provide access whenever this is required under the Act or we otherwise consider it appropriate. However, making a request does not guarantee that we will provide you with access. In particular, we will not provide access to information that is confidential, legally privileged or would otherwise have an unreasonable impact on the privacy of others. We may also charge a fee for providing you with access, which is permitted by the Act.

Overseas Disclosure

Some of the service providers we use to operate our business store or process information on servers located outside Australia, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure those providers handle your personal information in a way that is consistent with the Australian Privacy Principles.

Other than through these service providers, we would not usually disclose personal information to overseas recipients. Any further overseas disclosure is only likely to occur if you specifically request or consent to it, or if reasonably required to undertake services you have instructed us to provide.

Data Breaches

We take reasonable steps to protect the personal information we hold. If a data breach occurs that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Act, which may include notifying you and the Office of the Australian Information Commissioner.

Complaints & Inquiries

If you have questions about our privacy policy, or if you believe we have breached the Australian Privacy Principles, you may register a query or complaint using the contact details below. We will review and consider all complaints consistently with the Act and as we consider most appropriate in the circumstances.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact Us

VELA Spa & Bathhouse
61 Hawkesbury Valley Way, Windsor NSW 2756
Phone: (02) 4577 1254
Email: hello@velaspa.com.au

Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website, and the date it was last updated appears at the top of this page.